Responsible Gaming at 999bh — We Play It Safe

999bh believes that gambling should be an enjoyable leisure activity — never a source of financial stress, emotional harm, or personal hardship. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, and we take our duty of care to every one of those players seriously.

Our responsible gaming programme is built on three principles: prevention, early intervention, and compassionate support. We invest continuously in the tools and training that make it possible to identify when gambling stops being fun — and to act quickly when that happens.

Responsible gaming at 999bh is not a box-ticking exercise. It is a core part of how we operate. Every feature on this page is genuinely available to all registered players, free of charge, and accessible directly through your account settings or by contacting our support team.

We also recognise that responsible gaming is a shared responsibility. While 999bh provides the tools and environment, players are ultimately responsible for making informed choices about their own gambling behaviour. This page is designed to give you everything you need to make those choices well.

During account registration and at the point of first withdrawal, all 999bh players are required to complete a Know Your Customer (KYC) verification process. This process includes identity verification to confirm that every player is aged 18 or above. Acceptable verification documents include a valid National Identity Card (NID), passport, or birth certificate.

Protecting Minors in Your Household

If you share a device or internet connection with a minor, we strongly encourage you to take precautions to ensure they cannot access gambling websites. Practical steps include:

• Using device-level parental controls and content filtering tools to block gambling websites.
• Never saving your 999bh login credentials on a shared device or browser.
• Logging out of your 999bh account fully after each session on a shared device.
• Keeping your 999bh password private and changing it regularly.
• Using a separate device for gambling that is not accessible to children in your household.

If you suspect that a minor has accessed your 999bh account, contact our support team at [email protected] immediately. We will investigate the activity and take appropriate action, which may include reversing transactions and securing the account.

Problem gambling can develop gradually and is often difficult to recognise from the inside. The line between recreational betting and harmful gambling is not always obvious, particularly when gambling is part of a social or entertainment routine. Below are some of the most common signs that gambling may be becoming a problem.

Ask yourself whether any of the following statements apply to your gambling behaviour. If several of them feel familiar, it may be time to use one of the tools available on this page or to speak with a professional.

One of the most effective responsible gaming tools available at 999bh is the ability to set hard limits on how much you deposit into your account over a defined period. Deposit limits are a straightforward, practical way to ensure your gambling spending stays within a budget you are comfortable with.

How Deposit Limits Work

• Daily limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer, card) within a single calendar day.
• Weekly limit: The maximum total deposit amount within a rolling 7-day window, regardless of how those deposits are distributed across individual days.
• Monthly limit: The maximum total deposit amount within a rolling 30-day window.

Setting and Adjusting Limits

Deposit limits can be set at any time through your account settings, or by contacting our support team at [email protected]. The following rules govern how limits may be changed:

• Decreasing a limit: A reduction takes effect immediately. If you lower your daily deposit limit from ৳10,000 to ৳5,000, the new limit applies to all subsequent deposits on the same day.
• Increasing a limit: Any request to increase a deposit limit is subject to a mandatory 24-hour cooling-off period before the higher limit takes effect. This delay is intentional — it gives you time to reflect on whether the increase is genuinely in your best interest.
• Removing a limit: Removing a previously set deposit limit is also subject to the 24-hour cooling-off period. You cannot remove a limit and immediately make a larger deposit.

Sometimes the right response to a stressful session or a losing streak is simply to step away. The 999bh time-out feature makes it easy to take a short, structured break from gambling without permanently closing your account.

Available Time-Out Durations

• 24 hours: A one-day pause. Useful after an unexpectedly long session or an impulsive sequence of bets you regret.
• 48 hours: A two-day break, suitable for a weekend cooling-off period.
• 7 days: A one-week pause that gives you time to reassess your habits and re-establish a healthier routine.
• 30 days: A full month away from the platform. Recommended if you are starting to feel that gambling is occupying too much of your attention or budget.

What Happens During a Time-Out

When a time-out is active on your 999bh account, the following restrictions apply:

• You cannot log in to your account during the time-out period.
• All pending bets placed before the time-out was activated will be settled normally.
• Deposits made before the time-out are retained in your account balance and will be available when the time-out expires.
• You will not receive any promotional emails or bonus offers during the time-out period.
• The time-out cannot be reversed or shortened once it has been activated. It runs for the full selected duration.

To activate a time-out, go to your account settings and select the "Responsible Gaming" section, or send a request to [email protected] with the subject line "Time-Out Request". Our team will action your request within one hour, and you will receive a confirmation email when the time-out is active.

Self-exclusion is designed for players who recognise that gambling has become a problem and who want to remove access to the platform entirely for an extended period. It is the strongest protective tool available at 999bh and should be used whenever a player feels they cannot control their gambling through softer measures like deposit limits or time-outs.

Self-Exclusion Duration Options

• 6 months: A structured medium-term break during which professional support is strongly recommended.
• 1 year: A full calendar year away from the platform.
• 3 years: An extended exclusion for players who need a longer-term solution.
• Permanent: A permanent closure of your 999bh account with no possibility of reinstatement. This option is available for players who feel they should never return to gambling.

What Self-Exclusion Covers

A 999bh self-exclusion results in the following actions being taken immediately upon activation:

• Your account is suspended and you cannot log in.
• All active promotional subscriptions, bonus activations, and marketing communications are cancelled.
• Any withdrawable balance in your account at the time of exclusion will be processed for return to your nominated payment method (bKash, Nagad, Rocket, or bank account) within 5 to 10 business days.
• Your account details are flagged to prevent accidental re-registration using the same identity or contact information during the exclusion period.

How to Request Self-Exclusion

To request self-exclusion from 999bh, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify the duration you require. Your request will be actioned within 24 hours, and you will receive written confirmation when your exclusion is in effect. If you are in distress and need immediate account closure, mark your email as urgent and our team will prioritise your case.

If you or someone you know is struggling with problem gambling, reaching out for help is the single most important step you can take. Asking for support is not a sign of weakness — it is a sign that you are taking your wellbeing seriously. The following resources are available to players in Bangladesh and internationally.

Contact 999bh Directly

Our responsible gaming support team is available to assist you with any concern, large or small. All responsible gaming enquiries are treated with full confidentiality and handled with empathy and professionalism.

• Email: [email protected] — use subject line "Responsible Gaming" for priority routing
• Response time: We aim to respond to all responsible gaming enquiries within 2 hours during business hours (Bangladesh Standard Time, UTC+6), and within 12 hours at other times.

What Our Support Team Can Help With

• Setting, adjusting, or removing deposit limits on your behalf
• Activating a time-out or self-exclusion period immediately
• Providing guidance on recognising and addressing problem gambling behaviour
• Connecting you with professional counselling services and community support
• Assisting with withdrawal of your account balance if you are closing your account

General Responsible Gaming Advice

Regardless of where you are in your gambling journey, the following principles will help keep your experience with 999bh enjoyable and sustainable:

• Gamble only with money you can afford to lose. Never gamble with money needed for rent, food, bills, or family obligations.
• Set a budget before you play — and stick to it. Decide on a fixed entertainment amount and treat it as money already spent when you log in.
• Keep track of time. It is easy to lose track of how long a session has been running. Use reality check reminders to stay aware.
• Avoid gambling when emotional. Gambling to escape stress, grief, anxiety, or boredom is a pattern strongly associated with problem gambling development.
• Never chase losses. A losing session is the cost of entertainment. Chasing losses with larger bets in an attempt to recover is one of the most dangerous gambling behaviours and almost always makes things worse.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the primary one.
• Take regular breaks. Step away from the screen during long sessions. A short walk, a meal, or time with family restores perspective.

999bh is committed to being a safe, fair, and responsible platform for all players in Bangladesh. We are proud of the tools and support structures we have put in place, and we continue to invest in improving them. If there is anything more we can do to support your responsible gaming journey, do not hesitate to reach out.